The Art of Active Listening | The Harvard Business Review Guide
Video Overview & Insights
You might think you’re a good listener, but common behaviors like nodding and saying “mm-hmm” can actually leave the speaker feeling unheard or dismissed. The truth is that mastering the art of listening involves a whole host of other skills as well. You need to do more.
2 Key Point:
1. Active listening is more than staying quiet and nodding. A good listener asks thoughtful questions and helps the speaker develop their ideas, rather than just passively hearing them.
2.Focus on understanding the speaker instead of preparing your response. Pay attention to both what is said and what may be left unsaid by asking clarifying questions.
00:00 You might think you’re a good listener, but …
00:52 … here’s how to be a “trampoline” listener.
Don't dismiss pausing in silence, good body language and repeating back. (better paraphrase). My partner (had a sarcastic father) has knee jerk replies. Like jumping to the wrong conclusion and going off topic He is learning the pausing and repeat paraphrase: like "Did I hear you say....x and y, and you felt this?..." And how can one learn the quieting inner monologue 4:45 ?? Where is the deeper part.
01:25 Question 1: How do I usually listen?
01:50 Question 2: Why do I need to listen right now?
great video
02:35 Question 3: Who is the focus of attention in the conversation?
02:54 Question 4: What am I missing?
I want the full details for this video,My exercise base on this video, when you speak I don't hear clerly
04:30 Question 5: Am I getting in my own way?
05:08 Question 6: Am I in an information bubble?
good job
06:04 OK, let’s review.
The advice in this Harvard Business Review Guide comes from these articles:
How do you approach a person who wants to be listened to nonstop without interacting or listening to others in a group? What to do with that friend who never listens to others but demands others listen to him? It’s a quandary. Especially in meetings.
https://hbr.org/2022/05/whats-your-listening-style
https://hbr.org/2016/07/what-great-listeners-actually-do
I will remember all this to become the best listener possible!😀
https://hbr.org/2021/03/are-you-really-listening
https://hbr.org/2014/04/what-gets-in-the-way-of-listening
cry me a river, if you want to tell me something just say it.. don't expect me to be guessing if you want to talk more or not
Produced by Amy Gallo, Jessica Gidal, and Scott LaPierre
Edited by Jessica Gidal
I tried to watch this video but listening to this speaker's vocal fry felt like swallowing crushed glass. 😂
Video by Andy Robinson
Design by Riko Cribbs, Alex Belser, and Karen Player
depends who you are with. traumatized people prefer passive listeners.
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I was listening this video while I was doing another things, 🤣but in one part of the video it caught me, so, I stopped to do the others things and I focused in watch this video. It is amazing. There are many people who do not know how to conect with another, thank for the tips.
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i'm currently on an apprenticeship which had this video as learning and i found it useful, I wonder if it's been considered as different parts of yourself taking control when you drop into different listening modes i am myself going through internal family systems therapy and just wanted to say the two concepts blend well together, it makes me think if i can focus on knowing my parts better i can become better at listening overall
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Please guide me where to start my first listing. I haven't seen the listing option yet.
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Calm guidance with practical prompts makes the learning path feel simple and encouraging �� How do you plan speaking prompts for shy learners? — I also share brief practice sessions and would love your pointers to refine my approach.
More User Perspectives
Im❤thanks a millionunderstandi it's ok.
@haileyjaderivas921This video is pure perfection, great job! �� Thanks for sharing, can’t wait for the next one!
@BetrayalTales68Usefull when you're talking to someone interesting
@OOOOOOOKKKKKKK69In an information bubble? Or seeking a "bubble reputation" as Jaques descibed it in As You Like It, Act 2, Scene 7?
@laytonregister3027How stupid it is to have music in the background when your talk about open up to listening. Help me God against so-called experts
@bjarnepedersen8206I’m a British person who lived in the US for several years. Americans tend to be terrible listeners. They tend to repeat themselves a lot because I think they are used to people not listening the first time. Also, they ask repetitive questions and seldom listen to the replies, which makes you feel like you’re in Wonderland. If you say “I’ve answered that question three times the last 20 minutes “they look quite surprised. From my perspective, it is so rude. But I guess it’s just cultural.
@MFLimitedSometimes nodding isn’t enough to show you’re really listening. Using tools like Loyally AI helped me focus more on understanding and less on just reacting. It made conversations feel more meaningful and less rushed.
@EmyRoseBejo-m7vOkay, I need to re-watch this and take notes.
@ShayShoppAlso, the core of genuine listening is compassion. It's a feeling inside of yourself that is not about yourself. I think trying to actively listen based on a feeling inside of you that is primarily about you or who you want to be can work but will be limited. When the feeling is a genuine feeling of compassion for the other person and what they might be going through, then the curiosity is natural and authentic.
@oakinwolLove the step by step detailed framework type of explorations
❤👌👍👏
I don't like any of u if any of u 2 3 percent people talk to me or cross line vry bad things happen to u people. .
@PardeepJindal-e3mThis was a great video, I think all leaders and managers should view this. I'm adding the catch phrase "washing the dishes" to my anti-distraction routine.
@CathyLadaThanks. What are some activities that help students to become active listeners?
@YaseenFoundation-y8tThese are words of life ❤ more!!
@ScriptureFirstWhat a powerful thing when someone really hears what your saying or conversely
@Vile_Incorporation0:23 Sorry, did you mean "the speaker"?
@BShivanshu🎉
@solunjanger627Thank you
@MariaMorales-g6hSo good!
@howardgraham3963Very informative and truly helpful , Amy i have listened to some speeches from you previously might be in podcasts i think and it was really amazing , but the methodology you employed in this video is really practical and if you could make a video for the “Conflict management” topic , this will be great.
@AhmedZakaria-q2mদওিও
@mdsakhaowathossain5436is this how to sell your ideas? accuse and judge the listener/viewer of not having what you are selling. stop selling therapy as a "business". business can be done without this blame the customer negative marketing!
@sunbrown8536Very inspiring. Thank you.
@JeroJemiwiThis was a word salad without saying much. There are 3 different types of people at work, she falls into the worse category, she thinks she is smarter than she is. Take the trampoline example, did she really breakdown amplifying, energy, acceleration or height, while I and we all have a vague understanding of what she is talking about, no details, didn't even try to break it down.
@jackburton8707Thank you very much.
@josemoreira6722I think another good way of active listening (if this is available) is to work on a solution to the conversation/problem (if there is one) while listening. An example -- I volunteer with children and sometimes learning and school can be stressful. While they are teaching/telling me about the things they learned I try to place my focus on relaxing activities like drinking water or coloring. They pick up on things like that extremely quickly and start doing it for themself.
I would love for you all to cover how to professionally address, implement, and provide constructive feedback?
Thank you for listening 🙂
Thank so much
@Mohseni.poetry_musicThis is a great video that did highlight things that I can see in myself that I still do that hamper my ability to be a more active and clear listener.
There was a question I had and I’ve already called it “reframing the information “ that when what is being given or shared with listener, is translated into the listeners own words and presented as a question to the person communicating the information. Personally, I have found this to be incredibly effective.
Do you have a perception or experience with that method of helping the person speaking to feel more heard because if the listener reframes the information and it is incorrect or the reframed information has a different meaning than what was intended , the person communicating the information , usually quite quickly correct the listener
Would love to hear your thoughts or experience
Also, thanks for the video
MVGR mech 💥
@RohitKorada-v1ySpeaking of removing distractions, it would be great not to have to listen to that non-stop background music.
@jean-francoiscecile146That’s crazy 😮
@sazoproSounds like coaching. Great video. 😊
@youdoerWe're listening!
@cedricnkale4156Locals take my politeness for granted. But if I am blunt or direct with them they go and tell everyone. Maybe they get scared. But in the end they always win. Sometimes even silence provokes me. People say that they did not say anything while I get vibes.
@premahallikeri4831